Complaining to the Legal Ombudsman
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COMPLAINING TO THE LEGAL OMBUDSMAN
Certain clients have the right to bring a complaint to the Legal Ombudsman
A free and independent complaints body, if they are not content with the way a solicitor has handled their complaint using the internal procedure available.
Set out below is a list of those clients (but also see “prospective clients”) who can complain. For more information about the scheme rules please go to the Legal Ombudsman website at www.legalombudsman.org.uk.